OUR STORE POLICIES

We believe that our store policies should be fair, clear and transparent. Below is a list of all our policies. If you can’t find the information you looking for - please contact us today!

Customer Care:

We value our relationship with you and are committed to offer you service as it should be. Please do not hesitate to contact Zipp Zone at andrekok28@gmail.com or 0125489867 if you need us to take care of you and your purchases.​

Shipping:

Our shipping cost structure is as follows:

1)  All main centres: R90

2) For collection at our store: Free

3) Manufacturing & delivery time:14-16 work days

  • Zipp Zone ( 377 Braam Pretorius Street, Montana, Pretoria )

    Courier:
    Finleys makes use of  The Courier guy as they are a company with superior service and uses the latest technology.
    Very few things are worse than waiting all week for your online delivery and then missing the courier service. At The Courier guy we understand that online shoppers enjoy flexibility and convenience. Courier services in South Africa deliver during office hours.
    For your safety and convenience we send you your tracking number via email. To track your parcel go to The Courier guy webside (www.thecourierguy.co.za)
     

Returns:

In the event that you are not 100% satisfied with your purchase, and the item on return inspection shows no sign of use, you can return the article and either get a full refund or exchange the article for an item of similar value. Please note that we do not offer refunds or returns on sale items.

If you have any questions regarding returns please contact Zipp Zone at andrekok28@gmail.com or 0125489867.

Returns Process:

1) Contact us within 3 days of purchase to arrange your return or exchange

2) Depending on where you live, we will make specific courier arrangements with you

3) We will inspect your item and if it shows no sign of use, process your refund or exchange within 7 days

 

Repairs:

We have a 6 month warranty on all our shoes, and will always replace a shoelace should it break.

Store Pick-Up:

Your order will be ready in 8-12 days. Please wait for notification before picking up your shoes. You will need your order confirmation and ID.
Store opening hours: 9 am - 5 pm Monday to Saturday

  • Zipp Zone, 377 Braam Pretorius Street, Montana, Pretoria

Payment Methods:

We receive payments and our payment methods are:

  • EFT the total amount of your purchases PLUS the R90 courier fee

    • Nedbank Cheque Account

    • Account number: 1164342932

    • Branch number: 198765

    • Mail Proof of Payment: tanya@finleysshoes.com

Wholesale:

  • We supply established shops wholesale

  • We manufacture in Pretoria, South Africa, “just in time”, and on order

  • We offer a warranty on our shoes

  • Our size curve for men and women ranges from a SA3 to SA12

  • There is a minimum order of R15,000 on your first order of any size, style, and for men &/or women.  Thereafter there are no minimum orders or a required size range per order, which gives the buyer the liberty to customize their selections for every order. Customers can order any number of pairs in any style and their own selection of sizes.  They can also order a mixture of men’s and women’s shoes.

  • Customers can order a minimum of 12 pairs throughout the year on a weekly, monthly, or per season basis, which means 1) no pre-orders with it’s often required early commitments; 2) the opportunity to optimize warehouse space by spacing orders; 3) and you don’t ever need to be left with stock at the end of the season

  • Orders placed with the factory require a lead time of 21 days (manufacturing) + 4 days (handling & delivery) = 25 days from order date to delivery.

  • Wholesale customers can order unique, custom styles which will only be available in their stores. Terms and conditions apply.

  • Courier Fees and VAT are excluded from our prices

  • Contact info@finleysshoes.com for wholesale inquiries

Policies:

  • Customer Privacy Policy. Finleys Shoes & Asseccories (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569. For more details see our Privacy & Safety Policy below.

  • Payment Options Accepted. Payment may be made via Visa or MasterCard or by bank transfer into the Finleys Shoes & Asseccories (Pty) Ltd bank account, the details of which will be provided on request.

  • Card Acquiring and Security. Card transactions will be acquired for Finleys Shoes & Asseccories (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  •  Customer Details Separate from Card Details. Customer details will be stored by Finleys Shoes & Asseccories (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

  • Merchant Outlet Country and Transaction Currency. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  •  Responsibility.  Finleys Shoes & Asseccories (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  • Country of Domicile. This website is governed by the laws of South Africa and Finleys Shoes & Asseccories (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

  • Variation. Finleys Shoes & Asseccories (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information:

  • Company information. This website is run by Finleys Shoes & Asseccories (Pty) Ltd based in South Africa trading as Finleys and with registration number 2018/210424/07 and Andre Kok the director and owner.

  • Details. Finleys Shoes & Asseccories (Pty) Ltd contact details

Physical Address: 377 Braam Pretorius Street, Montana, Pretoria, 0182

Email: andrekok28@gmail.com

Tel: 012 548 9867

Privacy & Safety:

As part of our mission to help make your online shopping experience better for everyone, we collect and process personal information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information whether you’re a customer that buys from us or simply visiting our website. By using our site, you are agreeing to the terms of this Privacy Policy. 

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website. By continuing to use this Website after these changes are posted, you agree to the revised policy. 

​ 

1. Information from customers 

What information do we collect from our customers and why? 

  • We collect our customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address, information about orders you initiate and information about the device and browser you use. 

  • We use this information to provide the various services of our store including supporting and processing orders, risk and fraud screening, authentication, and payments. We also use this information to improve our Services. 

  • We store and use this information to pre-fill your checkout information. We additionally may use this information to help customize and improve your experience when you visit our store by presenting to you goods and service that are more likely to be of interest to you. 

​​ 

When do we collect this information? 

  • We collect this information when you use or access our store, such as when you visit our site, place an order or sign up for an account. 

  • We also collect this information when you opt into pre-filling your checkout information. 

  • Additionally, we partner with third parties who provide us information about our customers, for example to help us screen out fraudulent transactions. 

​​ ​​ 

2. Information from website visitors 

What information do we collect and why? 

  • As you visit or browse our website, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. We also collect personal information submitted by you via any messaging feature available on our website. 

  • We may also receive personal information when you make requests via our website. 

  • From telephonic calls, we collect your phone number, and other personal information you provide us during our call. We may request additional documentation from you during our call to verify your identity. 

  • From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address, chat transcript, and other personal information you provide us during our chat. We may request additional documentation from you during our chat to verify your identity. 

 

We use this information to verify your account, to provide and enhance our service, and answer any questions you may have. 

 

When do we collect this information? 

  • We collect this information when you visit our website, use Services offered on our website or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any additional information that you might provide to us. 

​​​ 

3. Third party apps 

  • Our store is connected with third party applications to alter or provide us with new functionalities. We are not responsible for and have no control over how these apps function. 

​​ 

4. For how long do we retain your personal information? 

  • In general, we keep your personal information throughout the duration of your relationship with us. 

  • Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law, except when we receive a valid erasure request. 

  • We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our service. 

​​ 

5. What we don’t do with your personal information 

  • We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies for the marketing of their own products or services. 

​​ 

6. How do we keep your personal information secure? 

  • The applications we use follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis. 

  • No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information. 

​​ 

7. Automated Decision-Making 

In the course of offering our services the applications we use, may use a number of machine learning algorithms and forms of automated decision-making. For example to prevent risk and fraud; to personalize your experience. 

​ 

8. Control over and access to your personal information 

We understand that you have rights over your personal information, and take reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are unable to change your personal information or if you are concerned about data collected as you visit our website or use our support services, please contact us to make the required changes. 

 

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how We processes your personal data, please contact us by email at andrekok28@gmail.com.

© 2018 by Finleys Shoes & Assessories. Proudly created with Wix.com