COSTUMER CARE

PRIVACY & SAFETY

1. Introduction

As part of our mission to help make your online shopping experience better for everyone, we collect and process personal information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information whether you’re a customer that buys from us or simply visiting our website. By using our site, you are agreeing to the terms of this Privacy Policy.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website. By continuing to use this Website after these changes are posted, you agree to the revised policy.

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2. Information from customers

What information do we collect from our customers and why?

• We collect our customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address, information about orders you initiate and information about the device and browser you use.

• We use this information to provide the various services of our store including supporting and processing orders, risk and fraud screening, authentication, and payments. We also use this information to improve our Services.

• We store and use this information to pre-fill your checkout information. We additionally may use this information to help customize and improve your experience when you visit our store by presenting to you goods and service that are more likely to be of interest to you.

• We use some of the personal information you provide us to conduct some level of automated decision-making -- for example, we use certain personal information (for example, ip addresses or payment information) to automatically block certain potentially fraudulent transactions for a short period of time.

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When do we collect this information?

• We collect this information when you use or access our store, such as when you visit a merchant’s site, place an order or sign up for an account.

• We also collect this information when you opt into pre-filling your checkout information.

• Additionally, we partner with third parties who provide us information about our customers, for example to help us screen out fraudulent transactions.

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When and why do we share this information with third parties?

• We work with a variety of third parties and service providers to help provide our services and we may share personal information with them to support these efforts.

• We may also share your information in the following circumstances:

  • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.

  • If we use a third party application and give directive to transfer information to that third party(for example, if they enable a third party app that accesses customer personal information).

  • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).

• Personal information may also be shared with a company that acquires our business whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding.

• We are responsible for all onward transfers of personal information to third parties.

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3. Information from website visitors and support users

What information do we collect and why?

• As you visit or browse ourwebsite, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. We also collect personal information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).

• We may also receive personal information when you make requests via our website.

• From telephone support, we collect your phone number, and other personal information you provide us during our call. We may request additional documentation from you during our call to verify your identity.

• From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address, chat transcript, and other personal information you provide us during our chat. We may request additional documentation from you during our chat to verify your identity.

We use this information to verify your account, to provide and enhance our Services (including supporting or servicing your account, if applicable), and answer any questions you may have.

When do we collect this information?

• We collect this information when you visit our website, use Services offered on our website or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any additional information that you might provide to us.

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4. Information from cookies and similar tracking technologies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

Why does We use cookies and similar tracking technology?

• We use cookies to recognize your device and provide you with a personalized experience on our websites, or otherwise through the Services. We also use cookies as part of the Services, for example to operate the shopping cart of our store.

• We also use cookies to serve targeted ads from Google, Facebook, Bing, SourceKnowledge, and other third-party vendors.

• Our third-party advertising partners use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioral advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.

• Opting out: You can opt out of targeted ads served via specific third party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.

• We may also use web beacons, software development kids, and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.

• Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

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5. Third party apps

• Our store is connected with third party applications to alter or provide us with new functionalities. We are not responsible for and have no control over how these apps function.

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6. For how long do we retain your personal information?

• In general, we keep your personal information throughout your relationship with us. For merchants, this means we will keep your information as long as you maintain a store on your platform.

• Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law, except when we receive a valid erasure request.

• We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

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7. What we don’t do with your personal information

• We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies for the marketing of their own products or services.

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8. How do we keep your personal information secure?

• We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.

• No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

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9. Automated Decision-Making

In the course of offering our services the third-party applications we use, use a number of machine learning algorithms and forms of automated decision-making. For example,  our suppliers use automated decision-making: to prevent risk and fraud; to personalize our experience when we use third-party applications; and to determine eligibility for certain services.

Most of these algorithms are not fully automated and include some human intervention (for example, customer risk and fraud scores are provided to us, and we must intentionally decide how to act on them).

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10. Control over and access to your personal information

We understand that you have rights over your personal information, and take reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are unable to change your personal information or if you are concerned about data collected as you visit our website or use our support services, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your personal information, the Services may not function properly.

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how We processes your personal data, please contact We by email at olm@zippzone.co.za or by using the contact details below: